Client Onboarding & Follow-Up
- Guiding new clients through the onboarding process.
- Following up with clients after appointments to ensure satisfaction.
- Collecting feedback and reviews from clients.
Billing & Invoicing
- Generating and sending invoices to clients for services rendered.
- Tracking payments and sending reminders for overdue invoices.
- Managing payment processing and receipts.
Scheduling & Calendar Management
- Managing and updating schedules for cleaning appointments.
- Coordinating with clients to find suitable time slots.
- Sending reminders to clients about upcoming appointments.
Marketing & Social Media Management
- Creating Facebook/Instagram business page
- Creating and scheduling posts for social media platforms.
- Engaging with followers and responding to comments/messages.
- Implementing marketing strategies to attract new clients.
Client Relationship Management (CRM)
- Organizing and updating client databases.
- Sending newsletters and promotional emails to clients.
- Managing client referrals and loyalty programs.
Administrative Support
- Managing administrative tasks such as data entry and file organization.
- Drafting and formatting documents, proposals, and contracts.
- Conducting research and compiling reports as needed.
Website creation/Maintenance & Updates
- Updating website content, including service descriptions and pricing.
- Monitoring website performance and implementing SEO strategies.
- Troubleshooting technical issues and liaising with web developers when needed.
Special Projects & Additional Tasks
- Assisting with special projects such as seasonal promotions or events.
- Interview possible candidates for hire
- Offering creative solutions and ideas to improve business efficiency and productivity.
- Management and support for Employees
